RETURN & REFUND POLICY
Dutyman wants you to be happy with your purchase and we stand behind the quality of our products.
- All returns or exchanges must email retail@dutyman.com before initiating a return.
- Problems with your order must be reported within 7 days of receiving your merchandise.
- If you receive a wrong or defective item there will be no restocking or shipping fee. We will gladly refund or exchange your item.
- For returns that are not due to manufacturer defect or shipment error, a 15% restocking fee will be charged. Products must be returned in the same condition as received. The shipping charge will NOT be reimbursed.
- Non-warranty returns may be returned within 7 days of purchase for a full refund if the items are unworn, unaltered, and in the same condition they were received including the original packaging.
- Returns will only be accepted for products purchased on dutymanstore.com.
HOW TO START A RETURN or EXCHANGE
- Locate your order number which can be found on the My Account page or on the order confirmation that was emailed to you.
- Contact Dutyman at retail@dutyman.com.
- Please allow (14) days for us to receive and process your return.
- Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.